Managed IT support in Hull and East Yorkshire
We run the day to day IT for businesses across Hull and East Yorkshire. Same team on the phone, same team on site, and the same team that builds your software if you need it.
Most IT problems are not dramatic. They are the printer that stopped talking to the server, the laptop that takes four minutes to log in, the backup that has quietly been failing since March. On their own they are small. Together they cost you hours every week.
Outside help pays for itself. Only 16% of businesses with no employees and 23% of micro businesses seek external advice, and those that do see an average 22% increase in labour productivity (Department for Business and Trade, Backing your business, 2025).
Managed IT support means we take responsibility for all of it for a fixed monthly fee. We monitor your systems, patch them, back them up, secure them and answer the phone when something goes wrong.
What makes us different
We support your IT and we write software, and it is the same team doing both. That matters when the answer to a problem is not a bigger server or another licence, but a small system that does the job your business actually does. The developer who would build it already knows how your network, your data and your people work, because we look after them. If you are running your stock, your orders or your production planning on spreadsheets and goodwill, we can fix the IT and fix the process.
We have been doing this from Hull since 1989.
What is included
What you get
A helpdesk that answers
Phone, email or portal. You speak to an engineer in Hull who knows your setup, not a call centre reading from a script.
Proactive monitoring
We watch your servers, workstations and backups around the clock and fix a lot of problems before anyone notices them.
Patching and updates
Windows, macOS and third party software kept up to date on a schedule that suits your working day.
Backup and recovery
Backups that are tested, not just scheduled. We check restores so you find out they work before you need them.
Microsoft 365 management
Licences, mailboxes, Teams, SharePoint and security settings. See our Microsoft 365 page for the detail.
Hardware and procurement
We specify, supply, build and install laptops, desktops, servers, screens and CCTV, then keep a record of what you own. It is part of support rather than a separate thing we sell you.
Starters and leavers
New accounts set up properly and leavers shut down the same day, which is one of the quickest security wins there is.
Documentation
Your network, passwords, licences and suppliers written down and kept current. It is yours, and you get it if you ever leave.
Go deeper
More on IT Support
Microsoft 365
Microsoft 365 set up, secured and managed for Hull and East Yorkshire businesses. Licences, migration, Teams, SharePoint, backup and security.
Read moreNetworks, wifi and VoIP
Business networks, wifi and VoIP phone systems designed, installed and supported across Hull and East Yorkshire by one local team.
Read moreSwitching IT support
How to change IT support provider without downtime. What to check in your contract, what to ask for, and how the handover actually works.
Read more
How we work
What working with us looks like
- 1
We look before we quote
A free review of what you have got, what is failing and what it is costing you. No obligation at the end of it.
- 2
We fix the basics first
Backups, patching, MFA and leavers. The dull work that stops most of the emergencies.
- 3
We write it down
Every site we look after is documented, so any of our engineers can pick up your ticket and know what they are dealing with.
- 4
We stay in touch
Regular reviews on what broke, what we changed and what is coming up, in plain English. Only 30% of small businesses surveyed by Beetroot Consulting were confident support would be there when new tools were introduced (The Listening, 2025). Reviews are how we make sure it is.
Free, no obligation
Thinking about switching provider?
We handle the whole handover, including the awkward conversation with your current provider.
Case study
Written in 1999. Still running today.
We shipped order processing software to a company in the Odlings Group on the 23rd of July 1999, on seven floppy disks. We still have the disks. Some of what is on them is still running in production, twenty seven years later.
Your understanding of the technology available coupled with detailed discussions on the desired outcome has produced a system with capabilities I did not imagine a business our size would be able to achieve. We have gone from a paper system, to a fully traceable production process. This has enabled our office staff to be able to communicate far more confidently with our customers.
Common questions
Do you only support businesses in Hull?
Most of our clients are in Hull and East Yorkshire, which is where we can get to site quickly from Castle Street. We support remote workers anywhere in the UK for those clients.
Can you work alongside our own IT person?
Yes. A lot of our clients have one internal IT person and use us for cover, escalation, projects and the specialist work it is not sensible for one person to carry alone.
What are your support hours?
Our office hours are Monday to Friday, 8.45am to 5.30pm. We do not run a 24/7 desk and we are not going to pretend otherwise. Out of hours work is arranged in advance, around who is available, and we price it when we agree it. If you genuinely need somebody on call at three in the morning, say so early and we will tell you honestly whether we are the right fit.
How quickly do you respond?
Half of all tickets get a first response inside 36 minutes, measured from our own support system rather than estimated. Your contract commits us to 8 hours and we meet that 99% of the time. Internally we work to 6 hours, which is tighter than we are obliged to, and we meet that 98% of the time. The 8 hours is written into your agreement, so you are not relying on a promise.
Are we tied into a long contract?
Rolling monthly.
Get in touch
Tell us what is not working
Send us a line about your setup and we will come back with what we would actually do about it. No sales pitch, no obligation.
Or call 01482 586 550 or email info@selectgroup.co.uk.
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Want a straight answer about your IT?
Tell us what is not working. We will tell you what we would do about it, with no sales pitch and no obligation.