
IT support
Where AI actually fits in a small business
Most businesses are now using AI, and most still cannot say what for. The honest answer about where it helps, where it does not, and what to do first.
6 min read
We keep your IT running, lock down your security and build the business systems off-the-shelf software cannot. All from our office on Castle Street, Hull.
One team. All three.
65 Castle Street, Hull HU1 1SD. Looking after East Yorkshire businesses since 1989.
What we do
Support, security and software from one team in one building. The people who answer your helpdesk ticket are the people who write your software.
It is a common complaint: 43% of the small businesses surveyed felt their technology suppliers did not fully understand their organisation (The Listening, 2025).
Helpdesk, monitoring, patching, backups and hardware. One local team that knows your setup, for a fixed monthly fee.
The controls that stop most attacks, done properly. Certification, training, endpoint protection and email security.
Written by the same team that runs your IT. Systems built around your process when off-the-shelf software will not fit it.
The baseline
Every business we support has the same set of basics in place. It is not a premium tier and it is not an add-on. It is the line we think every business should be above, so it is part of what you already pay. Being small is not cover: 42% of micro businesses and 46% of small businesses had a breach or attack in the past twelve months (Cyber Security Breaches Survey, 2026).
No less
If you are below the line when you come to us, we fix it. Being under-protected is not the cheaper option. It is a bill you have not had yet.
No more
We will not sell you a product for a problem you do not have. If you are already covered, we will say so, even when there is money in saying otherwise.
We did not invent this list. It follows the five controls in Cyber Essentials, the government backed scheme, plus the few things experience says you should never skip. We hold the certification ourselves, so it is a standard we live with and not one we only sell.
The same controls cover the security side of UK GDPR. Every client we support is above the line, and if you are not when you arrive, that is our job rather than an upgrade.
This is the floor, not the ceiling. Some businesses genuinely need more than this, and we will do that work. We just will not do it before the basics are right. We have watched a lot of security fashions come and go since 1989. What actually stops attacks has not changed much.
Start somewhere
Four ways to find out where you stand. None of them commit you to anything.
Only 35% of the small businesses surveyed feel confident choosing technology or picking the right supplier (The Listening, 2025). Each of these starts with what you already have.
A read-only check of your security, licences and backups, with a plain-English report and a walk-through call.
Find out moreWe check your setup against the five controls, fix what fails and get you through certification.
Find out moreSee how your team does against a realistic phishing email, then keep them sharp with short monthly training.
Find out moreWe handle the whole handover, including the awkward conversation with your current provider.
Find out moreIn their words
Your understanding of the technology available coupled with detailed discussions on the desired outcome has produced a system with capabilities I did not imagine a business our size would be able to achieve. We have gone from a paper system, to a fully traceable production process. This has enabled our office staff to be able to communicate far more confidently with our customers.
Such a fantastic team! We have had many projects that they have worked on and each time they have exceeded our expectations. They go above and beyond to help and work tirelessly to make your visions come to life. We couldn’t be more grateful for their skills, hard work, dedication and great customer service. Highly recommended.
By the time Select Group came to us, we'd been through three other suppliers, our migration was still incomplete, and we were losing revenue because people couldn't access the systems they needed to work. Select understood that we needed more than a completed migration; we needed our business functioning again. I often say that if they hadn't come along when they did, I genuinely don't know whether Beetroot would still be here today.
I think of myself as quite good at IT and use tech for work confidently. But when navigating other people's systems I can find it a challenge. It's not just that it's different, it's about working out how to utilise the tech equipment I already have. Select group were managing the IT for an organisation I was working with and they helped me to work out how to utilise their systems easily, with the right access and security. It was above and beyond what most tech suppliers would do. They were efficient and responsive. I would highly recommend them.
Reviews
Real reviews from our Google Business Profile, republished word for word.
4.9 out of 54.9 out of 5from 21 Google reviews
We’ve worked with the team for over 20 years and the service they provide is excellent. They’re knowledgeable, reliable and always happy to help, with nothing ever feeling like too much trouble. They know our business well and do a great job keeping everything running smoothly. Would highly recommend!
Kier on October 2026
We have used Select Group for 6 Years now, and always receive an excellent service, quick to respond to issues, and provide a bespoke service to the business needs.
Danny Bullement on May 2023
We have dealt with Selectgroup for a number of years now and have always been extremely satisfied with the level of service received. Rick, Matt and Michael have always ensured that they have resolved any issues we have in an efficient manner to enable us to continue working effectively. They have taken the time to learn about our role specific back office systems to enable the most effective solutions for us. Unlike other companies that work from ticket requests, when you call Select you get to speak to the person who you have built a relationship up with.
Leigh Pullen on March 2023
The support Select give Odlings is invaluable, and we would simply be lost without them.
Duncan on March 2023
We have worked with the Select Group, who support a number of our clients, they are great and always respond swiftly :)
Sarah Johnson on July 2026
Incredibly professional and so efficient in resolving all my technical issues. Matthew is absolutely amazing at rectifying all problems and I am very grateful for his skills. Excellent company and highly recommend!
Megan Coultrup on November 2023
When technology goes wrong, half of the small businesses surveyed turn to their supplier for help, and 54% want a trusted person to call when they are stuck (The Listening, 2025).
Areas we cover
Our office is at 65 Castle Street in Hull. These are the places we get to most often.
From the blog
84% of the small businesses surveyed feel more confident when technology is explained in plain English, and 52% say tech advice is usually written for more experienced users (The Listening, 2025).

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Tell us what is going on and we will tell you what we would do about it. If we are not the right fit we will say so.
We will come back to you the same working day wherever we can.
Or call 01482 586 550 or email info@selectgroup.co.uk.
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